Telephone survey

 

Service description:

 

    Telephone survey is a survey of respondents by phone on basis of specified form. We interview your clients as well as respondents not connected with your company.

    Telephone survey is necessary for collecting information about customers of any goods and services, researching public opinion, finding out customers' attitude to new goods or advertisement, etc.

    Subject of telephone survey could be different: consumer preferences, individual consumer behavior, social and demographical characters of customers, peculiarities of public opinion, advertisement retention, awareness of brands and their producers, etc.

 

 

Characteristics:

 

• Database: 1000 companies*.

• An interviewer fills special forms which consist of respondents' answers as well as contact information.
• Survey according to specified script.
• Assignments of quotas of forms for selection of target audience.

 

Reporting form:

 

• Daily, weekly and final report (in Excel format).

• We provide with transcripts of telephone talks of our operators in removable media (.wav format).

• Statistical report.
• Final analytical report with additional information.

 

At the end we give our customer final report, updated database and transcript of telephone talks of our operators.

 

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* A customer assigns the amount of companies himself.